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About SOVAI
What is SOVAI?
SOVAI is a payment service that enables merchants to use an online/payment gateway account to both process payments online, in a mobile environment, and allow their customers to pay bills via touch-tone phone by using our secure touch-tone technology.  Our technology integrates with secure payment gateways, allowing it to use our transaction processing features from a touch-tone phone, eliminating the need for another "wireless" merchant account or a laptop with a wireless connection while also extending touch-tone bill-pay capabilities to your customers.  SOVAI access is simple, it only requires a SOVAI account which allows merchants to manage payment gateways, user access, touch-tone payment reports, etc., with the click of a button.  

Which online payment gateways are integrated into our touch-tone service?
Click here for our current gateway compatibility matrix.  We are always looking to add new gateways,  If you're using a gateway that is not SOVAI compatible: Please click here to email us, we would love to contact your gateway provider regarding certification and enable you to process real time touch-tone payments using your existing cell/landline phone without needing a new merchant account.  

If you do not currently have an online/payment gateway account.
If you do not have a merchant account already we can point you in the direction of one that will enable you to use SOVAI. If you're interested in finding a compatible online merchant account Click here to request information on a provider.

Supports AVS (Address Verification).  The SOVAI touch-tone service also supports address verification.  This means if you currently use (AVS)  Adddress Verification with your existing online merchant account you have a the option of submitting  the street number and billing zip code using the SOVAI touch-tone service, this allows your transaction to qualify for AVS.  Or if you prefer to enter the minimum amount of information required you can also submit a transaction without the additional address verification fields.


How SOVAI Work (Diagrams)
Merchant's Entering Mobile Transactions Customer's making payments to merchants  via Touch-Tone Phone
View a diagram of how SOVAI works for merchants looking to enter mobile transactions. View a diagram of how SOVAI works for customer's looking to pay bills via touch-tone phone.

Merchant Touch-Tone Order Entry Features
1. Keep your existing gateway account
The SOVAI payment module enables you to keep your existing online merchant account and use it in a mobile setting without the need to open an additional merchant account or pay hefty fees for adding mobile capability.
2. Receive real-time responses in a mobile environment
No more taking down the card number and providing the product/service only to have the card decline later.  Because SOVAI is using your existing gateway's payment technology ,we are able to submit real time transactions for processing and return real time responses to your touch-tone phone.  This allows merchants to process the customer's credit cards in real time.
3. Leave your laptop at home
We do understand that some merchants would like to take a laptop to their trade show with them (those with a wireless data plan), but for those merchants that either do not have a laptop/wireless data plan or would rather use their existing touch tone phone (cell or landline) SOVAI is a great way to bring the order capability of your payment gateway along with you to process real time orders. 
4. Track sales by multiple Users
SOVAI allows merchants to assign "pin numbers" to different users within their company, thus offering the capability to manage access and track user-specific order activity.
5. Process orders securely
SOVAI transmit order data securely to your payment gateway's servers allowing for secure order processing without any additional work on the merchant's part.
4. What did online merchants do before SOVAI?
Before SOVAI the online/mail order merchant would either need to 1. Use their existing online gateway account on a laptop requiring wireless internet access, 2. They would have to call in the transaction to a customer service operator then come back later to complete the sale (this process can be time consuming and expensive) or 3. They would need to open a completely different merchant account for mobile transactions.  With SOVAI, you may now keep your existing online account, signup for a SOVAI account, create multiple logins for order processing (in case you have multiple reps at the same company that would like to accept orders "on the go") and you may track which user processed which sale by viewing our online reports.  If you would like to use an online account and find yourself needing to accept payments in a mobile, card present environment SOVAI is for you!

Customer Touch-Tone Bill-Pay Features
1. Keep your existing gateway account.
The SOVAI payment module enables you to keep your existing online merchant account and use it to accept bill payments via touch-tone phone without needing a new merchant account..
2. Allow your customers to pay their bills without needing internet access.
Before SOVAI, online merchants that needed to collect payments would have to direct their customers to a website or call their customers directly to obtain credit card info online.  Now, merchants may simply assign their customers a unique pin number, have them call into the SOVAI secure automated system and enter their bill payment quickly and securely.
3. Receive instant message Alerts when customers pay you via their touch-tone phone.
With SOVAI's BillPay option you may set instant alerts for specific customers so that when they call our secure automated system to pay you, you have the option of receiving an instant text message to your mobile phone and/or an email message.  This gives you real time notification access to certain customers whose payments you wish to monitor more closely.

Entering Transactions into SOVAI
With SOVAI you add your online account to our system, enabling you to accept secure payments via your online merchant account and a touch-tone phone.  You will have the option of : Entering standard credit card transaction information (without address verification fields such as billing address number or zip code),  Entering credit card transaction information with address verification  fields, Entering check transactions,  or Accepting customer bill payment's via touch-tone phone.  Sample scenarios of entering orders are as follows (click the desired link for detail):

Additional Info
If you have more questions on SOVAI, click here for some Frequently Asked Questions.
Or signup for SOVAI touch-tone access now!

 
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