- Merchant Control
Panel
-
Does the small monthly fee get deducted as soon as my account is opened?
No, the monthly fee gets deducted at the end of the month, or a pro-rated amount is deducted if you
either close or put the account on hold prior to the end of the month.
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- Payment Types
-
What
type of payments can I accept?
SOVAI currently allows merchants to accept both credit
card and check payments (depending on which gateway
you're currently using).
-
Does your system support Address Verification (AVS)?
Yes our system does
support Address Verification, with SOVAI there are
three options: "Option 1" for
standard credit card transactions, "Option
2" for credit card transactions with address
verification and "Option 3" for
online check transactions. If you'd like to pass
credit card transactions with address verification
using your online account simply press "Option
2" when prompted on your touch-tone phone.
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- Currency
- Which currencies can I accept with
SOVAI?
SOVAI allows you to process
payments through your existing
gateway so we support the same
payments that your existing
merchant account and payment
gateway provider supports.
- Can
I charge customers that are based
out of the US?
Yes you can, however the SOVAI
automated system only communicates
in English at this time.
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- Merchant
Accounts
-
What is an Internet Merchant Account?
An Internet merchant account is a merchant account that allows you to accept payments online. You may already have a regular merchant account for your business, but to accept payments online, you must have a separate Internet merchant account.
-
I
do not have an Internet Merchant
Account. How do I use SOVAI?
If you do not have a merchant
account already we can point you
in the direction of one that will
enable you to use SOVAI. If you're
interested in finding a compatible
online merchant account Click
here to request information on a
provider.
-
I already have an Internet merchant account. What information do I need to supply
SOVAI to use your services?
In order to use SOVAI you will
need to return to the SOVAI site
and click on the "Signup"
link. We are currently
integrated with several credit
card and check gateways (click
here for our complete list) but we're constantly
looking to add others. If
you're using a gateway that's not
currently compatible with our
service please email info@sovai.com.
We would love to contact your
current gateway provider and have
them added to our list of
compatible processors.
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- Payment
Processing
-
What is a payment gateway?
A payment gateway is a secure online transaction service which allows credit information to be securely passed back and forth between financial institutes during an online transaction.
-
Which Payment Gateways are SOVAI compatible with?
Click
here for our current gateway
compatibility matrix. We are
always looking to add new gateways, If
you're using a gateway that is not
SOVAI compatible: Please
click here to email us, we
would love to contact your gateway
provider regarding certification
and enable you to process real
time mobile payments using your
existing cell/landline phone
without needing a new merchant
account.
Read more about the SOVAI payment
service by clicking the
"About SOVAI" link on the
SOVAI website. If you're
interested in setting up a SOVAI
account that's email info@sovai.com
or click the "Signup"
link on our site.
-
Why should I choose
SOVAI?
SOVAI makes life easier for
online/internet merchant that
usually accepts credit cards in an
internet or mail order environment
but now needs to accept payments
in a card present environment
(while the customer is in front of
you). More and more
merchants are both beginning to
attend tradeshows/craft fairs and
perform sales on the customer's
site. Before SOVAI this
merchant would either need to 1.
Use their existing online account
on a laptop requiring wireless
internet access, 2. They would
have to call in the transaction to
a live operator then come back
later to complete the sale (this
process can be time consuming and
expensive) or 3. They would need
to open a completely different
merchant account for mobile
transactions. With SOVAI, you may now keep
your existing online account,
create a SOVAI account, create
multiple logins for order
processing (in case you have
multiple reps at the same company
that would like to accept orders
"on the go") and you may
track which user processed which
sale by viewing our online
reports. If find yourself
needing to accept payments in a
both an online/internet and mobile, card present
environment without paying double
the amount, SOVAI is for you!
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- Security / Fraud Protection
-
How secure is SOVAI when processing mobile/touchtone transactions through my gateway?
SOVAI's secure payment servers are
secured by SSL encrypted
technology. All data from
your touch-tone phone is securely
passed to your existing gateway
and processed.
-
Does SOVAI store my
customer's credit card/check information when I
place an order?
No, SOVAI does not store
credit card numbers, expiration
dates, CVV2 or the customer
billing address on our
servers. SOVAI complies with
Visa/MC rules by storing only
the last 4 numbers of the
customer's account (credit card or
check - depending on the type of
online gateway that you've plugged
into SOVAI), this last 4 is stored
for your reporting purpose only
and we do not store any other piece
of customer info.
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- About SOVAI
-
What
does SOVAI mean?
SOVAI is an acronym for Secure Online Verification & Alert Interface. This service enables you to verify and process payments through online payment gateways using our touch-tone technology, along with secure alert options that allow you to be instantly notified of customer payments.
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