What to do if you forgot your SOVAI Control Panel password.
If you've forgotten your password to the SOVAI Merchant Control Panel either click the "Forgot Password" link or visit visit https://www.sovai.com/merchtouchpanel/merchtouch_forgotpass.aspx
  • For "Account Type" you would select "User" if you're a looking to retrieve the password for a user that's associated with a Main/Company account, select "Admin" if you're looking to retrieve a designated Main/Company administrator's account or select "Main/Company" if you are looking to retrieve a the password for the actual SOVAI Main/Company account.
  • Enter your contact name (for contact purposes only in case there's a problem).
  • Enter your email address (will be used to retrieve your SOVAI login info).
  • Click the "Retrieve Password" button.  Your SOVAI Login ID and Password will be sent to your registered email within minutes.
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